IT Support Specialist - Paid Training | Antipolo

Metacom Careers; Gumaca; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account onsite in Gumaca, Quezon, Philippines. No call center or technical support experience is required—college graduates are welcome—and paid training is provided to help you troubleshoot customer issues and learn our processes.

The role offers a shifting schedule, full-time employment, and a clear path to more senior roles as you build confidence, technical skills, and strong customer

Qualifications

• College graduate with good English communication.
• No call center or technical support experience required; BPO/tech background a plus.
• Willing to work onsite on a shifting schedule; basic computer skills expected.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

English proficiency

Basic computer skills

Troubleshooting

Problem-solving

Active listening

Willingness to learn

Education

College Graduate

Tools

CRM

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account.

If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle technical concerns and troubleshoot customer issues without prior experience.

The good news: no call center experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In Technical Support Can Feel Challenging, Especially When Customers Expect Quick Solutions To Problems They May Not Fully Understand Themselves. You May Be Asking Yourself

• What if I don't have BPO or technical support experience
• Can I really learn how to troubleshoot customer issues
• What if I don't know the answer to a technical problem
• Will I be trained before handling actual customer calls

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Technical Support Representative.

Job Details

• Position: Technical Support Representative
• Account Type: Voice / Technical Support
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to technical inquiries
• Identify and troubleshoot basic technical issues
• Guide customers through step-by-step troubleshooting procedures
• Provide accurate information about products, services, and technical processes
• Assist with account, device, connectivity, or service-related concerns
• Document technical issues and resolutions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex technical concerns when needed

Qualifications

• College Graduate
• No call center or technical support experience needed — BPO/technical background a plus
• Good English communication skills
• Basic computer skills and familiarity with common technology
• Good troubleshooting and problem-solving skills
• Strong listening and attention to detail
• Willing to learn technical processes and systems
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in technical troubleshooting and customer communication
• Develop problem-solving and technical support skills
• Gain real-world experience in a high-demand support role
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles