Onsite Tech Support Specialist: Chat & Email (No Experience)

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Technical Support Representative for onsite work in Quezon City. You will assist customers with technical and service concerns, troubleshoot basic software, hardware, and internet issues, and provide step-by-step guidance from Day 1.

Training is paid and conducted from day one, with shifting schedules. Qualifications include a high school diploma, strong English communication, basic computer skills, and good problem-solving abilities.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

Good English communication

Basic computer knowledge

Problem-solving

Willing to work onsite and on shifting

Education

High School Diploma

Job description

Caldwell Communications is hiring a Technical Support Representative for onsite work in Quezon City. You will assist customers with technical and service concerns, troubleshoot basic software, hardware, and internet issues, and provide step-by-step guidance from Day 1.

Training is paid and conducted from day one, with shifting schedules. Qualifications include a high school diploma, strong English communication, basic computer skills, and good problem-solving abilities.