Onsite Team Leader — Night Shift (BPO)

Conduent, Inc.; Tangob; On-site; PHP 350,000 - 490,000; Full time

Job summary

Conduent, Inc. in Lipa, Batangas is seeking an experienced Team Leader to supervise daily operations and drive team performance. The role emphasizes service quality, coaching, and contributing to client objectives.

The ideal candidate has at least 1 year of BPO Team Leader experience, strong leadership and communication skills, and the ability to work onsite with shifting/night schedules. Experience in KPI monitoring and process improvements is a plus.

Qualifications

• At least 1 year of BPO Team Leader experience (papered experience required).
• Residing within Lipa, Batangas.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of KPI, productivity, quality, and compliance management.
• Ability to work with minimal supervision.
• Willing to work onsite and on shifting/night schedules.

Responsibilities

• Supervise daily business and operational tasks of the team.
• Monitor and ensure achievement of quality, productivity, and compliance KPIs.
• Conduct coaching sessions, performance evaluations, and quality checks.
• Identify coaching and training opportunities for team members.
• Communicate process updates and business initiatives effectively.
• Support employee growth and continuous improvement.
• Prepare and deliver operational reports as needed.
• Perform other duties assigned by management.

Skills

Team Leadership

Coaching and Development

Operations Management

Customer Service Excellence

Analytical and Decision-Making

KPI Management

Job description

Conduent, Inc. in Lipa, Batangas is seeking an experienced Team Leader to supervise daily operations and drive team performance. The role emphasizes service quality, coaching, and contributing to client objectives.

The ideal candidate has at least 1 year of BPO Team Leader experience, strong leadership and communication skills, and the ability to work onsite with shifting/night schedules. Experience in KPI monitoring and process improvements is a plus.