Onsite Night-Shift BPO Operations Leader

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

iopex Technologies Philippines Inc. is seeking an Operations Manager to oversee customer service and technical support in a fast-paced BPO environment in Taguig. This on-site role operates on a night-shifting schedule at Bonifacio Global City.

The ideal candidate has at least 3 years of relevant experience and strong English communication skills. You will lead teams, maintain quality and productivity, and coordinate with clients to achieve targets.

Qualifications

• Strong English communication skills.
• Experience leading teams in a BPO setting.
• Proven ability to maintain quality and productivity.
• Ability to coordinate with clients to meet targets.

Responsibilities

• Oversee customer service and technical support teams.
• Maintain quality and productivity standards.
• Coordinate with clients to achieve targets.
• Lead teams and drive process improvements.

Skills

English communication

Team leadership

BPO operations

Quality assurance

Job description

iopex Technologies Philippines Inc. is seeking an Operations Manager to oversee customer service and technical support in a fast-paced BPO environment in Taguig. The role emphasizes leading teams, maintaining quality and productivity, and coordinating with clients to achieve targets.

The ideal candidate has at least 3 years of relevant experience and strong English communication skills. This on-site position operates on a night-shifting schedule at Bonifacio Global City, Taguig.