BPO Operations Leader — Night Shift (Onsite)

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

iopex Technologies Philippines Inc. is seeking an Operations Manager to oversee customer service and technical support in a fast-paced BPO environment. The role emphasizes leading teams, maintaining quality and productivity, and coordinating with clients to achieve targets.

The ideal candidate has at least 3 years of relevant experience and strong English communication skills. This on-site position in Bonifacio Global City, Taguig operates on a night/shifting schedule. Onsite setup applies.

Qualifications

• Strong English communication.
• Experience leading teams in a BPO environment is a plus.
• Ability to drive quality and productivity in operations.

Responsibilities

• Oversee customer service and technical support operations in a fast-paced BPO.
• Lead teams and ensure quality and productivity to meet metrics.
• Coordinate with clients to achieve service level targets.

Skills

English communication

Team leadership

Quality assurance

Operations management

Job description

iopex Technologies Philippines Inc. is seeking an Operations Manager to oversee customer service and technical support in a fast-paced BPO environment. The role emphasizes leading teams, maintaining quality and productivity, and coordinating with clients to achieve targets.

The ideal candidate has at least 3 years of relevant experience and strong English communication skills. This on-site position in Bonifacio Global City, Taguig operates on a night/shifting schedule. Onsite setup applies.