BPO Operations Leader - Onsite Night Shifts Team Builder

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

iopex Technologies Philippines Inc. is seeking an Operations Manager to oversee customer service and technical support in a fast-paced BPO environment. The role emphasizes leading teams, maintaining quality and productivity, and coordinating with clients to achieve targets.

The ideal candidate has at least 3 years of relevant experience and strong English communication skills. This on-site position in Bonifacio Global City, Taguig operates on a night/shifting schedule. Onsite setup applies.

Qualifications

• Strong English communication.
• Experience leading teams in a BPO environment is a plus.
• Ability to drive quality and productivity in operations.

Responsibilities

• Oversee customer service and technical support operations in a fast-paced BPO.
• Lead teams and ensure quality and productivity to meet metrics.
• Coordinate with clients to achieve service level targets.

Skills

English communication

Team leadership

Quality assurance

Operations management

Job description

Job Description:

iopex Technologies Philippines Inc. is hiring an Operations Manager to oversee customer service and technical support operations in a fast-paced BPO environment. The role focuses on leading teams, ensuring quality and productivity, and coordinating with clients to meet metrics. The position requires at least 3 years of relevant experience, strong English communication, and willingness to work onsite in Bonifacio Global City, Taguig on a night/shifting schedule. Onsite setup applies.