ONSITE SUPPORT-Batangas

NTT Philippines Solutions Inc.; Lapu-lapu; On-site; PHP 223,000 - 357,000; Full time

Job summary

NTT DATA is seeking a Desktop Support Engineer to join our Batangas-based team. You will provide hands-on IT support for end users, resolve tickets, and maintain desktops, laptops, and devices in a manufacturing environment.

You will install and test operating systems and applications, collaborate with the Helpdesk, and report on service metrics. On-site work in Tanauan City, Batangas is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering is required.
• At least 1 year of relevant experience in desktop support, IT service desk, technical support, or a similar role.
• Hands-on experience troubleshooting desktops, laptops, operating systems, applications, and common end-user IT issues.
• Good communication and interpersonal skills, with the ability to work directly with end users and technical teams.
• A proactive, service-oriented approach to problem solving.
• Willingness to work on-site in Tanauan City, Batangas.

Responsibilities

• Provide technical support and promptly resolve assigned service tickets.
• Install, test, configure, and upgrade approved operating systems and applications.
• Diagnose and troubleshoot issues involving desktops, notebooks, tablets, and other supported devices, subject to applicable warranties and service agreements.
• Work directly with end users to understand technical concerns and provide timely resolutions.
• Coordinate with the Helpdesk and other resolver groups when issues require additional technical expertise.
• Monitor assigned tickets and ensure issues are properly managed through resolution.
• Prepare and submit required daily, weekly, and monthly status reports, including reports related to weekend support activities.
• Participate in relevant Helpdesk and support meetings.
• Follow all applicable client policies, procedures, security requirements, and operational standards.

Education

Bachelor's degree in Information Technology, Computer Science, Computer Engineering

Job description

Build Your IT Career with NTT DATA

Are you passionate about technology, troubleshooting, and helping people get the most out of their IT tools?

Join NTT DATA as a Desktop Support Engineer and become part of a team supporting the day-to-day technology needs of a major manufacturing environment in Batangas. This is an excellent opportunity for an IT professional looking to strengthen their hands-on technical skills while gaining valuable experience in desktop support, operating systems, applications, and end-user services.

What You'll Do

As a Desktop Support Engineer, you will provide responsive, hands-on technical support to ensure users stay connected, productive, and supported.

Your responsibilities will include:

• Provide technical support and promptly resolve assigned service tickets.

• Install, test, configure, and upgrade approved operating systems and applications.

• Diagnose and troubleshoot issues involving desktops, notebooks, tablets, and other supported devices, subject to applicable warranties and service agreements.

• Work directly with end users to understand technical concerns and provide timely resolutions.

• Coordinate with the Helpdesk and other resolver groups when issues require additional technical expertise.

• Monitor assigned tickets and ensure issues are properly managed through resolution.

• Prepare and submit required daily, weekly, and monthly status reports, including reports related to weekend support activities.

• Participate in relevant Helpdesk and support meetings.

• Follow all applicable client policies, procedures, security requirements, and operational standards.

What We're Looking For

You could be the right fit if you have:

• A Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field.

• At least 1 year of relevant experience in desktop support, IT service desk, technical support, or a similar role.

• Hands-on experience troubleshooting desktops, laptops, operating systems, applications, and common end-user IT issues.

• Good communication and interpersonal skills, with the ability to work directly with end users and technical teams.

• A proactive, service-oriented approach to problem solving.

• Willingness to work on-site in Tanauan City, Batangas.

Why Join NTT DATA?

This role offers more than just resolving IT tickets. It is an opportunity to build deeper technical expertise, work in a structured enterprise IT environment, and develop your career with a global technology organization.

If you enjoy solving problems, working with technology, and delivering excellent support to users, we'd like to hear from you.