IT Support

Eight Under Par (Pawnshop Operator), Inc.; Antique; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Eight Under Par (Pawnshop Operator), Inc. is seeking an IT Support professional to maintain branch IT systems, devices, and peripherals. You will handle onsite and remote support across branches, ensuring reliable daily operations and compliance with company standards.

The role requires hands-on troubleshooting, strong customer service, and the ability to work onsite and be on‑call when needed. A related IT degree and 1–3 years of experience are preferred.

Qualifications

• Candidates hold a IT-related bachelor's degree or equivalent.
• Experience in IT Support, Service Desk, or similar roles is preferred.
• Strong troubleshooting, customer service, and communication skills are essential.

Responsibilities

• Respond to IT incidents and service requests via ticketing system or email.
• Provide onsite and remote troubleshooting for hardware, software, and network issues.
• Diagnose and resolve issues to minimize branch downtime.
• Perform software reinstallation, configuration tweaks, and hardware checks as needed.
• Document incidents and resolutions in the ITSM system accurately.
• Escalate complex issues to appropriate support teams when necessary.
• Coordinate with branch personnel to ensure timely resolutions.
• Support branch IT deployments and on-site activities when remote options are not feasible.

Skills

Troubleshooting

Customer Service

Communication

Coordination

On-call

Education

BS Information Technology

BS Computer Science

Tools

Ticketing System

Remote Support Tools

Job description

Job Description

Do you enjoy solving technical issues and providing hands‑on support that keeps business operations running smoothly?

Join our team and play a key role in ensuring branch‑level IT systems, devices, and peripherals remain reliable, functional, and compliant with company standards. You'll provide both onsite and remote technical support to branches within your assigned area and help maintain uninterrupted daily operations.

Key Responsibilities

• Respond to assigned IT incidents and service requests received through the ticketing system, email, or other approved channels.

• Provide onsite and remote troubleshooting for hardware, software, network, and peripheral‑related concerns.

• Diagnose and resolve technical issues affecting branch operations to minimize downtime.

• Perform routine corrective actions such as software reinstallation, configuration adjustments, equipment checks, and hardware replacement when necessary.

• Maintain accurate documentation of incidents, resolutions, and technical activities using the ITSM ticketing system.

• Escalate complex or high‑risk technical issues to the appropriate support teams for resolution.

• Coordinate with branch personnel to ensure timely issue resolution and service delivery.

• Support branch IT deployments and onsite activities when remote implementation is not feasible.

Qualifications

Education

• BS Information Technology, BS Computer Science, or any IT‑related course.

Experience

• Minimum of one (1) to three (3) years of experience in IT Support, Technical Support, Service Desk, or related roles.

Skills

• Strong troubleshooting and customer service skills

• Effective communication and coordination abilities

• Strong problem‑solving skills and attention to detail

• Willingness to work onsite and be on‑call when required

Knowledge

• Desktop and laptop support

• Printer troubleshooting

• Basic network support

• Ticket handling procedures

• Issue escalation processes

Certifications (Preferred)

• TESDA NC II - Computer Hardware Servicing

• CompTIA A+

Why Join Us?

• Opportunity to build your technical expertise in a dynamic branch support environment

• Exposure to a wide range of IT infrastructure and end‑user support activities

• Career growth and development opportunities

• Direct impact on ensuring reliable business operations across branch locations