Helpdesk Senior Associate - ITIL

NTT DATA, Inc.; Hinoba-an; On-site; PHP 264,000 - 462,000; Full time

Job summary

NTT DATA, Inc. is seeking a Helpdesk Senior Associate - ITIL to support clients from Noida, India. The role involves Windows troubleshooting, Active Directory basics, SCCM, and Citrix across desktops and peripherals, with a rotational shift schedule.

You will liaise between customers and internal teams to resolve online system issues promptly. The position emphasizes customer satisfaction, preventive maintenance guidance, and end-user training on system operation and upkeep.

Qualifications

• Graduate with relevant experience/knowledge in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 OS, PC hardware, IE, networking, messaging and MS Office.
• Shift: Rotational shift.

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising on preventive maintenance and configurations.
• Instructs customers in operation and maintenance of the system.

Skills

Windows troubleshooting

Registry edit

Mac troubleshooting

MDM

Autopilot

SCCM

Amazon Workspaces

Citrix

Active Directory

Outlook troubleshooting

Printer troubleshooting

Docking station

Network drives

PC hardware

Networking basics

MS Office

Education

Graduate with relevant experience

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role & Responsibilities:

• Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.


• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.


• Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.


• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.


• Installs, maintains and optimizes desktop /notebook configurations at customer sites.


• Diagnoses and resolves product performance problems.


• Performs maintenance and repair services.


• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.


• Instructs customers in the operation and maintenance of the system.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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