Onsite Support Engineer

NTT Philippines Solutions Inc.; Quezon City; Sur place; PHP 357 000 - 580 000; Plein temps

Résumé du poste

NTT DATA Philippines is seeking a hands-on Onsite Support Engineer to deliver end-user, infrastructure, network, and data center support in a fast-paced enterprise environment. You will troubleshoot critical technology issues and support IT operations.

You will work onsite on a 24/7 rotating schedule, install and maintain devices using MDT, support servers and networks, and coordinate with vendors. A background in IT with ITIL/CompTIA CCNA certifications is a plus.

Qualifications

• At least 1 year of relevant IT support experience.
• Experience in ITES/BPO environment preferred.
• Familiar with end-user, data center/hub room operations.
• ITIL, CompTIA A+, CCNA, or Microsoft certs are advantageous.
• Must be onsite with a 24/7 rotating schedule.

Responsabilités

• Manage incidents, service requests, and tickets within SLAs.
• Troubleshoot laptops, desktops, printers, mobile devices, OS, MS Office, browsers.
• Install, configure, upgrade, relocate, and decommission end-user devices using MDT.
• Provide smart-hands support for servers, networks, infrastructure, and global IT teams.
• Maintain data center equipment like servers, network, and telecom gear.
• Perform server hardware upgrades (CPU, RAM, storage, HBAs, cabling).
• Support network port activation, rack, relocation, and cable management.
• Maintain CMDB and data center infrastructure records.
• Support infrastructure refreshes, migrations, deployments.
• Use Wireshark for network troubleshooting.
• Coordinate hardware repairs and vendor escalations per change/asset mgmt.

Connaissances

Troubleshooting

Customer service

Communication

Documentation

Formation

2-year IT-related course

Outils

MDT

Wireshark

CMDB

Description du poste

Join NTT DATA and take your IT support career further. We are looking for a hands-on Onsite Support Engineer to deliver end-user, infrastructure, network, and data center support in a fast-paced enterprise environment. You will troubleshoot critical technology issues, support IT operations, and contribute to infrastructure upgrades, migrations, and technology refresh initiatives.

What You'll Do

• Manage incidents, service requests, and support tickets within agreed SLAs.

• Troubleshoot laptops, desktops, printers, mobile devices, operating systems, Microsoft Office, browsers, and standard applications.

• Install, configure, upgrade, relocate, and decommission end-user devices using MDT and established security standards.

• Provide smart-hands support for servers, networks, infrastructure, and global IT teams.

• Install, maintain, and troubleshoot data center, hub room, server, network, and telecommunications equipment.

• Perform server hardware and component upgrades, including CPU, RAM, storage, HBAs, and cabling.

• Support network port activation, troubleshooting, equipment racking, stacking, relocation, and cable management.

• Maintain accurate CMDB, asset, rack elevation, and data center infrastructure records.

• Support infrastructure refreshes, migrations, technology deployments, and business transition projects.

• Use tools such as Wireshark to assist with network troubleshooting and diagnostics.

• Coordinate hardware repairs, warranties, and escalations with vendors while following change and asset management processes.

What We're Looking For

• Graduate of at least a 2-year IT-related course or higher.

• At least 1 year of relevant IT support experience, preferably covering end-user support, data center/hub room operations, or smart-hands support in an ITES/BPO environment.

• Good troubleshooting skills across desktop, server, network, telecom, and data center infrastructure.

• Working knowledge of network devices, server hardware, Microsoft environments, and IT infrastructure technologies.

• Strong customer service, communication, problem-solving, and documentation skills.

• Able to work effectively under pressure and meet service-level commitments.

• ITIL, CompTIA A+, CCNA, or Microsoft certifications are advantageous.

• Willing and able to work onsite on a 24/7 shifting schedule.

Why Join NTT DATA?

At NTT DATA, you'll work in an environment where technology, collaboration, and continuous learning come together. Build broader hands-on experience across end-user computing, networking, servers, and data center operations while supporting enterprise-scale IT environments and transformation initiatives.