Onsite Service Desk Trainer - Tech Support & CS Training

INFOSYS BPM LIMITED Philippine Branch; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and Life Insurance for employee &

Great place to work certified

Job summary

Infosys BPM is seeking a Service Desk Technical Trainer for BGC Taguig to lead training initiatives for tech support and service desk campaigns. The role involves designing curricula, developing content, delivering courses, and coordinating with client teams in a cross-cultural setting.

Candidate should have at least 4 years in BPO, with 2 years in training, and be able to work onsite in BGC Taguig with shifting schedules. Excellent communication is essential.

Qualifications

• Training experience in soft skills and customer service.
• Curriculum and course design experience.
• Content development experience.
• Course delivery with effective techniques.
• Basic understanding of research methodology for ethical study.

Responsibilities

• Training Needs Analysis to identify gaps and follow-up on the floor.
• Design end-to-end curriculum and courses.
• Develop content and ensure appropriate methodology for delivery.
• Deliver courses using effective training techniques.
• Apply basic research methodology with guidance.
• Collaborate with client teams and cross-functional stakeholders.
• Lead cross-cultural teams and manage performance.

Skills

Tech Domain

Communication skills

Analytical ability

Reporting & Docs

Training experience

Cross-cultural comms

Education

4-year degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Infosys BPM is seeking a Service Desk Technical Trainer for BGC Taguig to lead training initiatives for tech support and service desk campaigns. The role involves designing curricula, developing content, delivering courses, and coordinating with client teams in a cross-cultural setting.

Candidate should have at least 4 years in BPO, with 2 years in training, and be able to work onsite in BGC Taguig with shifting schedules. Excellent communication is essential.