Join TTEC Cainta’s Retail Customer Service Team | Earn Up to P31K

TTEC; Cainta; On-site; PHP 335,000 - 614,000; Full time

Job summary

TTEC Philippines is hiring a Sr. Customer Service Representative to be based onsite in Cainta. You will help customers by providing product and service information, resolving issues, and guiding them through complex fare rules and policies with patience and clarity.

Key requirements include senior high school completion or college progress, strong verbal and written English, digital proficiency, and the ability to navigate multiple systems. Great team culture and learning opportunities await.

Qualifications

• Strong verbal and written English communication skills.
• Ability to navigate multiple systems and tools.
• Ability to interpret and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

Skills

English communication

Digital proficiency

Multichannel support

Education

Senior high school completion or 2nd year of college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.