Financial Customer Care Specialist (Nights & Weekends)

Orbit Recruiter Ph; Malabon; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Mentorship and career growth

Training provided

Job summary

Orbit Recruiter Ph is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support. This role requires strong English communication and a customer-focused mindset, on-site in Metro Manila.

You will respond to inquiries by phone, chat or email, help with payments and account updates, document interactions, and escalate complex issues as needed.

Qualifications

• High School or Senior High School graduate; College preferred.
• Strong English communication.
• Customer-focused and detail-oriented.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Skills

Strong English communication

Customer-focused

Detail-oriented

Education

High School / Senior High School graduate

College preferred

Job description

Orbit Recruiter Ph is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support. This role requires strong English communication and a customer-focused mindset, on-site in Metro Manila.

You will respond to inquiries by phone, chat or email, help with payments and account updates, document interactions, and escalate complex issues as needed.