Onsite Quote-to-Order Support Specialist

Full Potential Solutions, Inc.; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Competitive compensation

Job summary

Full Potential Solutions, Inc. in Pasig, Philippines, is seeking a Customer Support Specialist to track, manage, and follow up on customer quotations across a broad portfolio of products and services.

You will ensure timely communication with customers and support sales growth. The role emphasizes maintaining accurate quote status in CRM, coordinating with inside sales and operations, and delivering a professional customer experience through timely follow-ups.

Qualifications

• 2+ years in sales or customer service within a call center or related setting.
• Experience with CRM/ERP tools such as Salesforce or HubSpot is preferred.
• Willingness to work onsite in the Philippines and adapt to a fast-paced environment.

Responsibilities

• Monitor and track open quotes across product lines and services.
• Follow up with customers via phone, email, or CRM to confirm receipt and gather feedback.
• Coordinate with inside sales, engineering, and operations to address questions and lead times.
• Document all customer interactions and quote status updates in the CRM/ERP system.
• Escalate high-priority quotes for quick resolution and assist in quote-to-order conversion.
• Maintain regular reporting on quote conversion rates and customer response trends.
• Collaborate with the sales team to prioritize strategic quotes and key accounts.
• Ensure professional follow-up activity and accurate contact lists and dashboards.

Skills

Strong communication

Customer-centric

Resilience under pressure

Organizational skills

Reliability

Onsite commitment

Education

Some college or equivalent

Tools

Salesforce

HubSpot

Outreach

VoIP systems

Shopify

MS Office

Job description

Full Potential Solutions, Inc. in Pasig, Philippines, is seeking a Customer Support Specialist to track, manage, and follow up on customer quotations across a broad portfolio of products and services.

You will ensure timely communication with customers and support sales growth. The role emphasizes maintaining accurate quote status in CRM, coordinating with inside sales and operations, and delivering a professional customer experience through timely follow-ups.