Premium Telco Account Care Specialist | Paid Training & HMO

Metacom Careers; Pampanga; On-site; PHP 190,000 - 279,000; Full time

Benefits offered by this job

HMO and healthcare benefits

13th Month Pay

Night Differential Pay

Incentives and employee rewards

Paid training

Government-mandated benefits

Job summary

Metacom Careers is seeking a Premium Telco Customer Service Representative in Pampanga. You’ll assist customers with telecommunications needs while delivering a high-quality customer experience. Join and become part of our Premium Telco Account team!

As a CSR, you’ll handle inbound calls, address inquiries about plans, billing, devices, and services, and troubleshoot issues. Paid training ensures you’re ready to succeed and grow with us.

Qualifications

• High School graduate or senior high school graduate.
• No Call Center/BPO experience required.
• Basic computer and navigation skills.
• Customer-service oriented and able to handle calls on-site with shifting schedules.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Assist with inquiries about mobile plans, billing, accounts, devices, and services.
• Troubleshoot basic service and connectivity concerns.
• Process account updates, payments, upgrades, and service requests.
• Provide accurate information about products, promotions, and available services.
• Resolve customer concerns efficiently while maintaining excellent customer satisfaction.
• Document customer interactions and update account information accurately.
• Follow company policies, security procedures, and quality standards.

Skills

Customer service

Communication skills

Phone support

Adaptability

Education

High School diploma

Tools

Basic computer skills

Job description

Metacom Careers is seeking a Premium Telco Customer Service Representative in Pampanga. You’ll assist customers with telecommunications needs while delivering a high-quality customer experience. Join and become part of our Premium Telco Account team!

As a CSR, you’ll handle inbound calls, address inquiries about plans, billing, devices, and services, and troubleshoot issues. Paid training ensures you’re ready to succeed and grow with us.