Onsite Patient Navigator & Care Coordination Specialist

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of work

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely and compassionate experience for established patients seeking services through Optum Behavioral Care. You will collect and verify patient information, coordinate appointments, and triage inquiries to the appropriate care lines, ensuring access to behavioral health services.

This full-time onsite role supports patients and providers across multiple US regions and requires strong problem-solving, reliable

Qualifications

• Gathers and verifies demographic, insurance, financial, clinical, and psychosocial information.
• Escalates high-priority concerns and triages to appropriate service lines.
• Supports patients and providers across US regions (Northeast, Midwest, West and South).
• Handles inbound inquiries and referrals, coordinates scheduling and refill requests.

Responsibilities

• Coordinate appointment scheduling, rescheduling, and cancellations for behavioral health services.
• Serve as a subject matter expert for Optum Behavioral Care providers and service lines.
• Manage inbound inquiries and referrals via calls, web forms, and faxes.

Skills

Call center

Healthcare BPO

Medical knowledge

Problem solving

Education

College graduate

Job description

Optum is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely and compassionate experience for established patients seeking services through Optum Behavioral Care. You will collect and verify patient information, coordinate appointments, and triage inquiries to the appropriate care lines, ensuring access to behavioral health services.

This full-time onsite role supports patients and providers across multiple US regions and requires strong problem-solving, reliable