Onsite Patient Navigator & Care Coordination Specialist

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increas

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely and compassionate experience for established patients seeking services through Optum Behavioral Care. The role involves gathering and verifying comprehensive patient data, triaging to appropriate providers, and coordinating scheduling and referrals to ensure seamless access to behavioral health services.

This position supports client operations across multiple US regions and requires steady, in-office presence.

Qualifications

• Good problem-solving skills.
• Demonstrates depth of knowledge and skills in call center, medical, insurance, or collections domain.
• Able to work on a shifting schedule.
• Able to report full time in the office.

Responsibilities

• Gather and verify demographic, insurance, financial, clinical, and psychosocial information to support patient screenings and care coordination, accurately documents patient information within designated tracking systems, and assesses caller urgency.
• Escalate high-priority concerns and direct patients to the most appropriate provider or service line through triage and routing.
• Support patients and providers across the Northeast, Midwest, West and South regions in the US.
• Serve as a subject matter expert for OBC providers, programs, and service lines, handling inbound inquiries and referrals, coordinating appointment scheduling, rescheduling, cancellations, and medication refill requests.

Job description

Optum is seeking a Patient Navigator/Clinical Admin Coordinator to deliver a timely and compassionate experience for established patients seeking services through Optum Behavioral Care. The role involves gathering and verifying comprehensive patient data, triaging to appropriate providers, and coordinating scheduling and referrals to ensure seamless access to behavioral health services.

This position supports client operations across multiple US regions and requires steady, in-office presence.