Onsite Patient Care & Scheduling Specialist (HIPAA)

Genfinity; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role involves collaborating with US-based teams in a fast-paced startup environment, with office work from Makati or Pasig in Metro Manila.

Qualifications

• Requires empathy and reliability.
• Strong communication and listening skills in a healthcare setting.

Responsibilities

• Triage calls and assist with scheduling.
• Handle billing inquiries and medication follow-ups.
• Document interactions in HIPAA-compliant systems.

Skills

Empathy

Reliability

Communication

Job description

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role involves collaborating with US-based teams in a fast-paced startup environment, with office work from Makati or Pasig in Metro Manila.