Patient Experience & Scheduling Lead

Genfinity; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Author Health in Makati is seeking a full-time patient support specialist who will be the main contact for patients and caregivers, handling scheduling and billing questions, medication follow-ups, and urgent needs in a HIPAA-compliant, compassionate manner.

You’ll work onsite in Makati or Pasig, align with US business hours, and collaborate with clinical teams to ensure a smooth patient journey from initial contact through ongoing care.

Responsibilities

• Handle scheduling and billing questions from patients and caregivers.
• Coordinate medication follow-ups and urgent patient needs with clinical team.

Job description

Author Health in Makati is seeking a full-time patient support specialist who will be the main contact for patients and caregivers, handling scheduling and billing questions, medication follow-ups, and urgent needs in a HIPAA-compliant, compassionate manner.

You’ll work onsite in Makati or Pasig, align with US business hours, and collaborate with clinical teams to ensure a smooth patient journey from initial contact through ongoing care.