Collections Team Lead (QC) | Onsite

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading staffing agency based in Quezon City is seeking a skilled Team Lead for their Outbound Travel Collections team. This role focuses on supervision, performance monitoring, and training to ensure team success. Candidates should have at least 2 years of team lead experience, including a year in collections. This position requires a commitment to fostering a positive work environment and is 100% onsite. Competitive compensation package offered.

Qualifications

• 2 years of team lead experience.
• 1 year in a collections supervisor role.
• Experience in Financial Banking, Telco, or Healthcare.

Responsibilities

• Lead, motivate, and support team members.
• Track team metrics and conduct performance reviews.
• Provide training on collection techniques and customer service.
• Manage schedules and staffing levels for optimal operation.
• Cultivate a positive work environment.

Skills

Team leadership

Performance monitoring

Coaching and training

Workforce management

Motivating team members

Education

Finished at least 2 years in college

Job description

Nature Of the Account

Travel Outbound Collections

Start Date

ASAP

Type of Support

Voice

Work Arrangement

100% Onsite (EDSA, Quezon City)

Shift Schedule | Restdays

24x7

Educational Requirement

• Finished at least 2 years in college without back subject/s

Work Experience

• Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)

Responsibilities

• Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
• Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
• Training & Development: Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
• Workforce Management: Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
• Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.