Collections Team Lead - Travel Outbound Collections (QC) | Onsite

TASQ Staffing Solutions; Quezon City; Sur place; PHP 334 800 - 446 400; Plein temps

Résumé du poste

A leading staffing solutions company located in Quezon City is seeking an experienced supervisor for Travel Outbound Collections. The role involves leading a team, monitoring performance, and providing training on collection techniques. Ideal candidates should have at least 2 years of team lead experience and a background in collections. This position requires 100% onsite work. Strong leadership and interpersonal skills are essential for fostering a positive team environment.

Qualifications

• 2 years of team lead experience.
• 1 year of collections supervisor experience in financial banking, telco, or healthcare.

Responsabilités

• Lead, motivate, and support team members.
• Track individual and team metrics, provide feedback.
• Provide coaching on collection techniques and customer service.
• Manage work assignments and ensure appropriate staffing levels.
• Build a positive and collaborative work culture.

Connaissances

Team leadership

Performance monitoring

Training and development

Workforce management

Customer service skills

Formation

Finished at least 2 years in college

Description du poste

Nature Of the Account:Travel Outbound Collections

Start Date:ASAP

Type of Support:Voice

Work Arrangement:100% Onsite(EDSA, Quezon City)

Shift Schedule | Restdays:24x7

Educational Requirement:

• Finished at least 2 years in college without back subject/s

Work Experience:

• Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking/Telco/Healthcare, etc.)

Responsibilities:

• Supervision & Mentoring: Leading, motivating, and providing ongoing support and guidance to team members.
• Performance Monitoring: Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
• Training & Development: Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
• Workforce Management: Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
• Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.