Onsite O2C Quality & Operations Manager

weSource Management Consultancy Firm; Mandaluyong; On-site; PHP 1,218,672 - 1,459,728; Full time

Job summary

A leading consultancy firm is seeking a BPO Quality/Operations Manager to oversee the Order to Cash processes in Mandaluyong. The position requires substantial leadership experience, particularly in Quality Management and Order Management. Candidates should possess analytical skills and the ability to motivate others. The role offers a salary of up to 120K, requires onsite work, and has a shifting schedule.

Qualifications

• At least 3 years of Leadership Experience required.
• Minimum of 3 years in a Managerial capacity.
• 1 year experience in Order Management or Order to Cash.

Responsibilities

• Lead quality management for order processes.
• Ensure compliance with QA and scoring guidelines.
• Coach and motivate team members to achieve goals.

Skills

Leadership Experience

Quality Management

Order Management

Analytical skills

Coaching and motivating

Education

Completed 2 years in college

Tools

Dynamics CRM

Salesforce CRM

Microsoft Office Suite

Google Suite

Job description

A leading consultancy firm is seeking a BPO Quality/Operations Manager to oversee the Order to Cash processes in Mandaluyong. The position requires substantial leadership experience, particularly in Quality Management and Order Management. Candidates should possess analytical skills and the ability to motivate others. The role offers a salary of up to 120K, requires onsite work, and has a shifting schedule.