Onsite NOC Engineer: Network Reliability&Incident Response

ECLARO; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

ECLARO is seeking an Associate Engineer – Support (NOC Engineer) to monitor, maintain and troubleshoot client network infrastructure onsite at Mall of Asia Complex, Pasay. The role emphasizes ensuring network stability, SLA compliance, and incident resolution through collaboration with multiple teams.

The ideal candidate has a background in engineering, CCNA certification, and at least 1 year in network operations. Day shifts are required, with flexibility for nights or weekends when needed.

Qualifications

• Bachelor's Degree in Engineering or related field required.
• IT networking certifications such as CCNA/JNCIA preferred.
• Minimum 1 year of experience in network operations, preferably in a NOC.
• Strong understanding of TCP/IP, routing and switching protocols.

Responsibilities

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritize, categorize, track and log calls, tickets, incidents, etc., following client or internal protocols.
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
• Ensure response and resolutions meet SLA terms.
• Collaborate with other teams to ensure network reliability for business operations.

Skills

Networking concepts

Problem solving

Communication

Multi-tasking

Customer focus

Education

Bachelor's Degree in Engineering or related discipline

CCNA

Tools

Cisco IOS

Juniper Junos

Arista EOS

H3C

Job description

ECLARO is seeking an Associate Engineer – Support (NOC Engineer) to monitor, maintain and troubleshoot client network infrastructure onsite at Mall of Asia Complex, Pasay. The role emphasizes ensuring network stability, SLA compliance, and incident resolution through collaboration with multiple teams.

The ideal candidate has a background in engineering, CCNA certification, and at least 1 year in network operations. Day shifts are required, with flexibility for nights or weekends when needed.