Associate NOC Engineer: Network Monitoring & Troubleshooting

Eclaro Business Solutions, Inc; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Eclaro Business Solutions, Inc is seeking an Associate Engineer – Support (Associate NOC Engineer) to monitor, maintain, and troubleshoot client network infrastructure. You will ensure network stability and performance per SLA and collaborate with teams to resolve incidents efficiently.

The role requires a Bachelor's degree in Engineering, CCNA/JNCIA or equivalent certifications, and at least 1 year in network operations, preferably in a NOC environment.

Qualifications

• Bachelor's Degree in Engineering or related field.
• IT certifications such as CCNA or JNCIA or equivalent preferred.
• 1 year of experience in network operations, ideally in a NOC.
• Strong understanding of networking concepts and protocols (TCP/IP, routing, switching).
• Basic knowledge of networking monitoring tools.
• Experience with network devices (Cisco, Juniper, Arista, H3C).
• Familiarity with backbone and IP Transport, Cloud and BGP Peering is a plus.
• Customer-centric mindset with strong communication and troubleshooting skills.

Responsibilities

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritizes, categorizes, tracks and logs calls and incidents.
• Maintain accurate documentation of MOPs, SOPs and troubleshooting steps.
• Ensure response and resolutions meet SLA terms.
• Evaluate, identify and replicate issues and escalate as needed.
• Collaborate with other teams to ensure network reliability and support business operations.

Skills

NOC operations

CCNA

JNCIA

TCP/IP

Routing

Switching

Monitoring tools

Customer-centric

Communication

Troubleshooting

Education

Bachelor's Degree in Engineering

Tools

Cisco devices

Juniper devices

Arista devices

H3C devices

Job description

Eclaro Business Solutions, Inc is seeking an Associate Engineer – Support (Associate NOC Engineer) to monitor, maintain, and troubleshoot client network infrastructure. You will ensure network stability and performance per SLA and collaborate with teams to resolve incidents efficiently.

The role requires a Bachelor's degree in Engineering, CCNA/JNCIA or equivalent certifications, and at least 1 year in network operations, preferably in a NOC environment.