NOC Engineer: 24/7 Network Ops & Incident Response

Staff4Me

Compostela

On-site

PHP 300,000 - 540,000

Full time

2 days ago

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Benefits offered by this job

Free meals

Health Insurance

Health Subsidy

Life Insurance

Year-end bonuses

Team socialization allowance

Job summary

Staff4me is seeking a Network Operations Center (NOC) Engineer in Cebu City, Philippines. The role focuses on 24/7 network availability through monitoring, incident response, escalation, and cross-functional collaboration.

The engineer will monitor systems with SolarWinds, PRTG, Nagios, Zabbix, and Cosmos, perform root-cause analyses, and coordinate with vendors during major incidents. Onsite work with rotating shifts is required.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
1+ years of network operations or NOC experience.
Incident management and escalation handling.
Experience coordinating with field technicians and dispatch operations.
Strong communication and problem-solving abilities.
Calm under pressure during critical incidents.

Responsibilities

Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
Analyze performance trends, bandwidth, latency, and KPIs.
Respond to alerts and outages within SLA timeframes; perform triage and incident lifecycle management.
Serve as primary escalation point for Tier 1 and Tier 2; coordinate with Tier 4 and vendors.
Configure routers, switches, firewalls, load balancers, and VPNs; implement VLANs and ACLs.
Resolve issues across LAN, WAN, MPLS, SD-WAN; analyze traffic with Wireshark/tcpdump.