NOC (Network Operations Center) Engineer

ECLARO; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

ECLARO is seeking an Associate Engineer – Support (NOC Engineer) to monitor, maintain and troubleshoot client network infrastructure onsite at Mall of Asia Complex, Pasay. The role emphasizes ensuring network stability, SLA compliance, and incident resolution through collaboration with multiple teams.

The ideal candidate has a background in engineering, CCNA certification, and at least 1 year in network operations. Day shifts are required, with flexibility for nights or weekends when needed.

Qualifications

• Bachelor's Degree in Engineering or related field required.
• IT networking certifications such as CCNA/JNCIA preferred.
• Minimum 1 year of experience in network operations, preferably in a NOC.
• Strong understanding of TCP/IP, routing and switching protocols.

Responsibilities

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritize, categorize, track and log calls, tickets, incidents, etc., following client or internal protocols.
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
• Ensure response and resolutions meet SLA terms.
• Collaborate with other teams to ensure network reliability for business operations.

Skills

Networking concepts

Problem solving

Communication

Multi-tasking

Customer focus

Education

Bachelor's Degree in Engineering or related discipline

CCNA

Tools

Cisco IOS

Juniper Junos

Arista EOS

H3C

Job description

• Position: NOC (Network Operations Center) Engineer
• Employment: Full-time and Direct
• Location: Pacific Drive, Mall of Asia Complex, Pasay City
• Setup: Onsite
• Shift: Day Shift

Job Summary:

As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our client's network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.

Responsibilities:

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
• Ensures response and resolutions meet the terms of service level agreements.
• Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
• Work closely with other teams to ensure network reliability and support business operations.

Qualifications:

• Bachelor's Degree - Engineering or related discipline required
• Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or JNCIA; or equivalent
• Minimum 1 year of experience in network operations, preferably in a NOC environment.
• Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)
• Basic knowledge in networking monitoring tools
• Experience with network devices (Cisco, Juniper, Arista, H3C, etc.)
• Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferred
• Possess a customer-centric mindset
• Excellent oral and written communication
• Excellent problem-solving and troubleshooting skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Willingness to learn and adapt to new technologies
• Flexibility to work in shifts, including nights, weekends and holidays