On-Site NOC Engineer: SLA-Driven Troubleshooter

VXI; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

VXI is seeking a Network Operations Center (NOC) Engineer in the Philippines to monitor and troubleshoot large network systems from a central on-site location. The role stresses strict SLA adherence and incident resolution with strong cross-vendor collaboration.

The ideal candidate has a Bachelor’s degree in Engineering or IT, 3+ years of experience, and relevant certifications. Weekend shifts and rotating schedules are expected commitments for this role.

Qualifications

• Bachelor's degree in Engineering or IT
• 3+ years of relevant experience
• Willingness to work shifting schedules, including weekends
• Cisco/Microsoft certifications and ITIL knowledge are advantageous

Responsibilities

• Monitor network and server systems and respond to alerts.
• Diagnose, troubleshoot, and document network/system issues.
• Manage incident reports and perform hardware/software checks.
• Collaborate with vendors/carriers to resolve issues.
• Use network management tools to track performance and traffic statistics

Skills

Network monitoring

Troubleshooting

Incident handling

Documentation

Team collaboration

Education

Bachelor's degree in Engineering or IT

Tools

WhatsUp Gold

SolarWinds

Zabbix

Cisco hardware

Palo Alto/Fortigate

Job description

VXI is seeking a Network Operations Center (NOC) Engineer in the Philippines to monitor and troubleshoot large network systems from a central on-site location. The role stresses strict SLA adherence and incident resolution with strong cross-vendor collaboration.

The ideal candidate has a Bachelor’s degree in Engineering or IT, 3+ years of experience, and relevant certifications. Weekend shifts and rotating schedules are expected commitments for this role.