Onsite Night-Shift Operations Leader

Connext; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Quarterly performance bonus

Job summary

Connext in Cebu, Philippines is seeking an Associate Operations Manager to work with senior management to ensure efficient delivery of services to clients. You will oversee day-to-day operations, manage staff, implement process improvements, and contribute to organizational success.

You will lead by example, support teams, track performance metrics, and drive improvements through data-driven decisions. The role includes coordinating with clients, recruitment and onboarding support, and handling

Qualifications

• Strong leadership experience with day-to-day operations management.
• Ability to communicate clearly in English, written and spoken.
• Proven ability to analyze data and drive performance improvements.
• Comfortable managing multiple client accounts and tasks simultaneously.
• Proficient in MS Office tools for tracking and reporting.

Responsibilities

• Oversee day-to-day operations and staff management to meet targets.
• Co-manage operations with client, including attendance tracking and coaching.
• Lead regular team meetings and 1:1 sessions for engagement and feedback.
• Track performance metrics and provide actionable insights for decisions.
• Assist in recruitment, onboarding, and training to keep teams staffed.

Skills

Team leadership

Operations management

Data analysis

English communication

Problem solving

Multi-tasking

Excel proficiency

Report creation

Education

Bachelor's degree in business, management, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Connext in Cebu, Philippines is seeking an Associate Operations Manager to work with senior management to ensure efficient delivery of services to clients. You will oversee day-to-day operations, manage staff, implement process improvements, and contribute to organizational success.

You will lead by example, support teams, track performance metrics, and drive improvements through data-driven decisions. The role includes coordinating with clients, recruitment and onboarding support, and handling