Onsite Shift Operations Lead

Asia Select, Inc.; Mabalacat; On-site; PHP 400,000 - 560,000; Full time

Job summary

Asia Select, Inc. is seeking a Shift Operations Supervisor to oversee day-to-day activities during assigned shifts at our Clark, Pampanga site.

You will coordinate staff, ensure service continuity, enforce SOPs, and resolve issues in real time to maintain performance and adherence to standards. The role requires strong English communication, leadership, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 3–4 years in operations, team supervision or shift coordination.
• Experience monitoring productivity, attendance and quality metrics.
• Excellent English verbal and written communication.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and stay accurate under pressure.

Responsibilities

• Oversee daily operations during assigned shifts to ensure efficient service delivery.
• Monitor staffing levels, attendance, break compliance, and shift readiness.
• Ensure SOPs, processes, quality standards, and security requirements are followed.
• Identify and escalate operational issues and coordinate immediate corrective actions.
• Provide real-time updates to management on performance and incidents.
• Support continuity during staffing shortages and system issues.
• Coordinate maintenance and access to operational systems and tools.
• Communicate updates and directives to the team for alignment.
• Conduct shift huddles and briefings to set priorities and expectations.
• Prepare reports on attendance, productivity, incidents, and trends.

Skills

Team supervision

Operations oversight

Communication skills

Problem solving

Time management

Tools

VR systems

Data annotation tools

Job description

Asia Select, Inc. is seeking a Shift Operations Supervisor to oversee day-to-day activities during assigned shifts at our Clark, Pampanga site.

You will coordinate staff, ensure service continuity, enforce SOPs, and resolve issues in real time to maintain performance and adherence to standards. The role requires strong English communication, leadership, and the ability to manage multiple priorities in a fast-paced environment.