Onsite Night-Shift Health Support Specialist

GoTeam; Cebu City; Vor Ort; PHP 355.000 - 426.000; Vollzeit

Benefits dieser Stelle

Laptop + second monitor

HMO for 1 dependent + coverage

Life insurance ₱1M

Leave benefits + travel incentives

AI upskilling opportunities

Zusammenfassung

GoTeam is seeking a Customer Service Representative to support US employers and their employees with pre-employment medicals, transfer medicals, and drug and alcohol testing coordination from Cebu City. The role operates on a night shift (10:00 PM – 7:00 AM) and is onsite, offering a salary up to ₱35,000, with opportunities for AI certification and career growth.

You will collaborate with clinics, client representatives, project supervisors, and internal teams to ensure accurate, confidential

Qualifikationen

• Excellent spoken and written English communication skills.
• Healthcare customer service experience is preferred.
• Willingness to work onsite in Cebu City on a night shift.
• Strong attention to detail and ability to handle confidential information.
• Experience with MS Office and Teams.

Aufgaben

• Respond promptly to phone and email inquiries from clients, employees, and leadership.
• Explain testing protocols, required services, and tests needed for individuals.
• Issue pre-authorizations for medical services per client protocol.
• Escalate unresolved questions to lead or account manager.
• Schedule pre-employment and transfer medicals based on availability.
• Coordinate random drug and alcohol testing with project managers and site supervisors.
• Find partner clinics and testing sites near employees’ home or workplace.
• Confirm appointments and update employee records accordingly.

Kenntnisse

English communication

Healthcare customer service

MS Office

Microsoft Teams

Tools

MS Office

Microsoft Teams

Jobbeschreibung

GoTeam is seeking a Customer Service Representative to support US employers and their employees with pre-employment medicals, transfer medicals, and drug and alcohol testing coordination from Cebu City. The role operates on a night shift (10:00 PM – 7:00 AM) and is onsite, offering a salary up to ₱35,000, with opportunities for AI certification and career growth.

You will collaborate with clinics, client representatives, project supervisors, and internal teams to ensure accurate, confidential