Healthcare Success Specialist - Night Shift & Growth

MicroSourcing International; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Cebu, Philippines, is seeking a Customer Success Specialist (Healthcare) for onsite night shift. You will monitor AI-generated calls and messages, intervene when needed, and coordinate patient appointments and insurance updates.

The role involves testing scripts, supporting client demos, and navigating healthcare platforms. The ideal candidate has healthcare-facing experience, excellent English, strong attention to detail, and comfort with AI-assisted processes.

Qualifications

• Experience in a customer-facing role (healthcare administration, medical reception, or contact center).
• Fluent spoken and written English with a warm, US-friendly communication style.
• Strong attention to detail; follow SOPs; escalate issues appropriately if needed.
• Tech-savvy; able to learn and navigate multiple healthcare platforms and systems.
• Fully available to work US business hours (Eastern Time).

Responsibilities

• Monitor and review AI-generated calls, messages, and workflow outcomes for accuracy, tone, compliance, and adherence.
• Intervene or correct interactions when human judgment is needed and document findings.
• Communicate with patients warmly to assist with appointments and insurance updates.
• Test updated scripts, prompts, and AI workflows before deployment and support client demos.
• Navigate EHR, practice management, CRM, and AI-monitoring platforms to support patient intake and scheduling.

Skills

Customer-facing experience

Fluent English

Attention to detail

Tech-savvy

US hours availability

Job description

MicroSourcing in Cebu, Philippines, is seeking a Customer Success Specialist (Healthcare) for onsite night shift. You will monitor AI-generated calls and messages, intervene when needed, and coordinate patient appointments and insurance updates.

The role involves testing scripts, supporting client demos, and navigating healthcare platforms. The ideal candidate has healthcare-facing experience, excellent English, strong attention to detail, and comfort with AI-assisted processes.