Night-Shift Occupational Health CSR — Cebu (Onsite)

GoTeam; Manila; Vor Ort; PHP 355.000 - 426.000; Vollzeit

Benefits dieser Stelle

Company laptop + second monitor

Industry-best HMO for 1 dependent + up

1M life insurance coverage

GoTeam Cares volunteer programs

Zusammenfassung

GoTeam is seeking a Customer Service Representative to support US employers and employees with pre-employment medicals, appointment scheduling, and testing coordination. This onsite role in Cebu City runs on a night shift schedule and offers growth into occupational health via AI certification opportunities.

You will handle inquiries, explain protocols, and coordinate with clinics, project supervisors, and internal teams while maintaining confidentiality and accuracy.

Qualifikationen

• Excellent spoken and written English.
• Customer service experience in healthcare or related field.
• MS Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams familiarity.
• Above-average typing speed and ability to multitask under pressure.
• Strong attention to detail and handling confidential information.

Aufgaben

• Respond promptly to phone and email inquiries from client representatives, employees, and leadership.
• Explain testing protocols and required services for tests.
• Issue pre-authorizations for medical services per client protocol.
• Escalate unresolved questions to lead or account manager.

Kenntnisse

English fluency

Healthcare customer service

MS Office & Teams

Typing speed

Attention to detail

Night shift onsite

Tools

MS Office

Microsoft Teams

Nitro Pro

ERP system

Jobbeschreibung

GoTeam is seeking a Customer Service Representative to support US employers and employees with pre-employment medicals, appointment scheduling, and testing coordination. This onsite role in Cebu City runs on a night shift schedule and offers growth into occupational health via AI certification opportunities.

You will handle inquiries, explain protocols, and coordinate with clinics, project supervisors, and internal teams while maintaining confidentiality and accuracy.