Onsite Night-Shift E-commerce Customer Support Specialist

Outsource Accelerator; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.

You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using

Qualifications

• Ideal candidates have e-commerce support experience.
• Excellent English communication.
• Ability to manage multiple inquiries independently.

Responsibilities

• Assist US customers via email, chat, and support tickets.
• Handle order inquiries, shipping, returns, and product questions.
• Maintain records and ensure timely follow-ups.

Skills

Customer support

Multitasking

English proficiency

Job description

Outsource Accelerator is seeking a Customer Support Specialist to assist US customers via email, chat, and support tickets. This full-time role is based onsite in Metro Manila with a night shift aligned to US Pacific hours.
You will handle order inquiries, shipping, returns, and product questions, maintaining records and ensuring timely follow-ups. Ideal candidates have e-commerce support experience, excellent English, and the ability to manage multiple inquiries independently while using