E-commerce Non-Voice Support Specialist (Day/Night Shift)

Recruitify_HR; Las Piñas; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify_HR in the Metro Manila area is hiring for an entry-level Nonvoice Account - E-commerce role, offering dayshift or nightshift work. You will assist customers by detailing products and order progress, and help ensure smooth shipping, returns, and refunds.

As part of a full-time team, you will stay informed about platform updates and best practices, delivering knowledgeable support and proactive communication to customers while monitoring inquiries and identifying service improvements.

Responsibilities

• Offer precise details regarding products, services, order progress, shipping, returns, and refunds.
• Keep track of orders and proactively update customers on any delays or concerns.
• Stay informed about platform updates, new features, and best practices to deliver knowledgeable support.
• Monitor and analyze customer inquiries, feedback, and complaints to identify patterns and areas for enhancement.

Job description

Recruitify_HR in the Metro Manila area is hiring for an entry-level Nonvoice Account - E-commerce role, offering dayshift or nightshift work. You will assist customers by detailing products and order progress, and help ensure smooth shipping, returns, and refunds.

As part of a full-time team, you will stay informed about platform updates and best practices, delivering knowledgeable support and proactive communication to customers while monitoring inquiries and identifying service improvements.