Onsite LPN Nurse Coordinator — Clinical Call Center

ClearSource BPO; Pasig; On-site; PHP 420,000 - 560,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture

Skills and leadership development

Free onsite meals

Job summary

ClearSource BPO is hiring an LPN for patient-facing calls in clinical research, based onsite in Pasig. You will document interactions, assess eligibility, and follow approved scripts with empathy. Strong communication, organization, and tech skills are essential, with training and compliance emphasized.

The role offers competitive pay, medical and dental insurance, group life coverage, PTO, and clear paths for career growth in a fast-paced team culture.

Qualifications

• Licensed Practical Nurse (LPN) certification required.
• Experience in call center or telenursing is an advantage.
• Clinical experience preferred.

Responsibilities

• Make and receive calls from patients and caregivers about clinical studies.
• Follow an 8-hour, 5-day work schedule with breaks and lunch periods.
• Use multiple systems to document patient information accurately during calls.
• Follow approved scripts and procedures with professionalism and empathy.
• Apply active listening to gather, confirm, and clarify patient information.
• Evaluate eligibility based on study requirements.
• Document all interactions clearly in the system.
• Identify and escalate issues per standard procedures.
• Complete required training and stay compliant with guidelines.

Skills

Verbal communication

Time management

Organization

Prioritization

Tech proficiency

Education

LPN Certification

Job description

ClearSource BPO is hiring an LPN for patient-facing calls in clinical research, based onsite in Pasig. You will document interactions, assess eligibility, and follow approved scripts with empathy. Strong communication, organization, and tech skills are essential, with training and compliance emphasized.

The role offers competitive pay, medical and dental insurance, group life coverage, PTO, and clear paths for career growth in a fast-paced team culture.