Clinical Support Specialist | RN |

Solvo Global Careers; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Solvo Global Careers in Manila is seeking truly exceptional Nurses to join our fast-paced team as Clinical Operations Specialists. You will work on-site in the telephonic medical management process, coordinating with patients, providers, and plan sponsors to address health needs.

Responsibilities include patient care navigation via telephonic management, provider collaboration, process adherence, and precise documentation while multitasking.

Qualifications

• Local nursing license issued in the Philippines.
• Experience in clinical or hospital settings preferred.
• Healthcare BPO or CSR experience a plus.

Responsibilities

• Support patients in navigating health needs through telephonic medical management.
• Collaborate with healthcare providers and plan sponsors to ensure coordinated care.
• Follow multi-step processes and decision-making flow charts to deliver consistent outcomes.
• Accurately record patient interactions while multitasking between talking and typing.

Skills

Empathy

Communication

Attention to detail

Education

Local nursing license

Job description

• On-site availability in Manila, Philippines (not a remote position).
• Full-time availability: Willingness to work night shifts in a fast-paced call center environment.

Job Description

We are seeking truly exceptional Nurses to join our innovative and fast-paced team in Manila, Philippines. As a Clinical Operations Specialist, you will collaborate with patients, providers, and plan sponsors to address health needs through effective communication and available resources, promoting quality and cost-effective outcomes via the telephonic medical management process.

• Patient care: Support patients in navigating their health needs through telephonic medical management.
• Provider collaboration: Partner with healthcare providers and plan sponsors to ensure coordinated care.
• Process adherence: Follow multi-step processes and decision-making flow charts to deliver consistent outcomes.
• Documentation: Accurately record patient interactions while multitasking between talking and typing.

Preferred Experience

• Local nursing practice: Prior experience in clinical or hospital settings in the Philippines.
• BPO CSR background: Previous work in healthcare BPO or customer service roles, with strong skills in patient interaction and case handling. (Is a plus)