Onsite IT Support Technician — Customer-Focused Helpdesk

Testronic; Manila; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO upon regularization

Paid Time-offs

Job summary

Testronic is seeking an IT Support Technician to join the IT Team in Manila. You will troubleshoot hardware/software, assist end users, and help maintain reliable IT systems and services to support daily operations.

Responsibilities include guiding users, diagnosing issues, incident management, on-site support, and documenting processes. The role requires 2–3 years in technical support and a customer-focused mindset.

Qualifications

• Bachelor’s degree or equivalent IT experience
• 2–3 years in technical support role
• Excellent customer service and communication skills (verbal and written)
• Experience in IT help desk or similar support role

Responsibilities

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through configurations and maintenance
• Listen to questions and concerns and offer optimal solutions
• Prioritize customer satisfaction and escalate unresolved issues
• Work with IT specialists to deliver superior service
• Respond to inquiries via email, chat, phone, or in person
• Walk end users through problem-solving steps
• Troubleshoot hardware and software and perform on-site support
• Document steps and maintain technical/user-facing documentation
• Support the implementation of new solutions or applications
• Create user accounts and assist with logins/passwords
• Inventory IT equipment and maintain assets
• Test and evaluate new technology
• Provide insight into technical requirements
• Repair/replace equipment as needed e.g., UPS batteries
• Maintain regular desktop preventive maintenance

Skills

Customer service

Communication

Analytical thinking

Problem solving

Teamwork

Learning agility

End-user support

Education

Bachelor's degree in related field

TESDA NC2 certification

Equivalent work experience

Tools

Office 365

Active Directory

Azure

Cisco

Mikrotik

WIFI AP

Switches

Job description

Testronic is seeking an IT Support Technician to join the IT Team in Manila. You will troubleshoot hardware/software, assist end users, and help maintain reliable IT systems and services to support daily operations.

Responsibilities include guiding users, diagnosing issues, incident management, on-site support, and documenting processes. The role requires 2–3 years in technical support and a customer-focused mindset.