IT Support Technician (Day Shift)

Testronic; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO upon regularization

Paid Time-offs

Job summary

Testronic is seeking an IT Support Technician to join our IT Team in Manila. You will provide essential technical support, troubleshoot hardware and software, and help maintain IT systems for day-to-day operations.

Responsibilities include remote and on-site assistance, documenting steps, and supporting new solutions. Requirements include a Bachelor’s degree in IT, 2–3 years in tech support, TESDA NC2, and proficiency with Office 365, AD, and Azure.

Qualifications

• Bachelor’s degree in IT or related field or equivalent work experience.
• Minimum of 2–3 years in a Technical Support role.
• Exceptional customer service and communication skills.
• Experience as an IT help desk technician or in similar support roles.
• Experience with Microsoft technologies (O365, AD, Azure).
• Familiar with Windows 10/11 and Office applications.

Responsibilities

• Provide quick and effective assistance with IT systems.
• Guide end users remotely and on-site through configuration and troubleshooting.
• Prioritize customer satisfaction in all communications; escalate when needed.
• Respond to inquiries via email, chat, phone, or in person.
• Install and configure software, hardware, networks, and peripherals.
• Document steps and maintain user-facing documentation.

Skills

Technical support

Customer service

Communication

Microsoft Technologies

Education

Bachelor’s degree in IT / related field

TESDA NC2 certification

Tools

Office 365

Active Directory

Azure

Job description

Testronic is looking for an IT Support Technician to join our IT Team. In this role, you will provide essential technical support, troubleshoot hardware and software issues, and help maintain a responsive and efficient IT support environment. You will play a key role in ensuring seamless day-to-day operations by delivering timely support and contributing to the reliability of our IT systems and services.

Responsibilities:

• Provide quick and effective assistance with information technology systems.

• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.

• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification
• Experience using Office 365 is a plus.
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Eagerness to learn new technologies and systems.
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc.

• Full-time employment in an international organization.
• Full work onsite setup (Mega Tower)
• HMO upon regularization
• Paid Time-offs