IT Support Technician Day Shift

Testronic; Manila; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO upon regularization

Paid Time-offs

Job summary

Testronic is seeking an IT Support Technician to join the IT Team in Manila. You will troubleshoot hardware/software, assist end users, and help maintain reliable IT systems and services to support daily operations.

Responsibilities include guiding users, diagnosing issues, incident management, on-site support, and documenting processes. The role requires 2–3 years in technical support and a customer-focused mindset.

Qualifications

• Bachelor’s degree or equivalent IT experience
• 2–3 years in technical support role
• Excellent customer service and communication skills (verbal and written)
• Experience in IT help desk or similar support role

Responsibilities

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through configurations and maintenance
• Listen to questions and concerns and offer optimal solutions
• Prioritize customer satisfaction and escalate unresolved issues
• Work with IT specialists to deliver superior service
• Respond to inquiries via email, chat, phone, or in person
• Walk end users through problem-solving steps
• Troubleshoot hardware and software and perform on-site support
• Document steps and maintain technical/user-facing documentation
• Support the implementation of new solutions or applications
• Create user accounts and assist with logins/passwords
• Inventory IT equipment and maintain assets
• Test and evaluate new technology
• Provide insight into technical requirements
• Repair/replace equipment as needed e.g., UPS batteries
• Maintain regular desktop preventive maintenance

Skills

Customer service

Communication

Analytical thinking

Problem solving

Teamwork

Learning agility

End-user support

Education

Bachelor's degree in related field

TESDA NC2 certification

Equivalent work experience

Tools

Office 365

Active Directory

Azure

Cisco

Mikrotik

WIFI AP

Switches

Job description

Job Description:

Testronic is looking for an IT Support Technician to join our IT Team. In this role, you will provide essential technical support, troubleshoot hardware and software issues, and help maintain a responsive and efficient IT support environment. You will play a key role in ensuring seamless day-to-day operations by delivering timely support and contributing to the reliability of our IT systems and services.

Responsibilities:

• Provide quick and effective assistance with information technology systems.

• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.

• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification
• Experience using Office 365 is a plus.
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Eagerness to learn new technologies and systems.
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc.

• Full-time employment in an international organization.
• Full work onsite setup (Mega Tower)
• HMO upon regularization
• Paid Time-offs