IT Helpdesk Technician – On-site Tier 1 Support

Stone of David Corporation; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Stone of David Corporation is seeking an experienced IT Helpdesk professional for an on-site role in Taguig. The ideal candidate will provide Tier 1 support, setup workstations, printers, and network devices, and maintain accurate incident records.

You will handle incidents with a customer-first approach, ensuring timely escalation when needed and strict adherence to IT policies. A Bachelor’s degree and 5+ years in IT support are preferred.

Qualifications

• Minimum 5 years of experience in IT Helpdesk or Technical Support.
• Strong knowledge of Windows operating systems and common office applications.
• Willingness to relocate to Central or North Luzon if required.
• Familiarity with IT asset tagging, inventory, and software license tracking.

Responsibilities

• Provide Tier 1 technical support to users and resolve basic IT hardware and software issues.
• Troubleshoot desktops, laptops, printers, scanners, peripherals, and basic network connectivity.
• Set up and configure desktops, laptops, printers, and basic network devices.
• Log and document incidents, including issues encountered and troubleshooting steps performed.
• Monitor and update ticket status and follow up until resolution, closure, or escalation.
• Escalate issues promptly when they are beyond the authorized Tier 1 scope.

Skills

Customer service

Communication

Problem solving

Teamwork

Willingness to learn

Education

Bachelor’s Degree in IT/CS/CE or related field

Tools

Ticketing system

Remote support tools

Job description

Stone of David Corporation is seeking an experienced IT Helpdesk professional for an on-site role in Taguig. The ideal candidate will provide Tier 1 support, setup workstations, printers, and network devices, and maintain accurate incident records.

You will handle incidents with a customer-first approach, ensuring timely escalation when needed and strict adherence to IT policies. A Bachelor’s degree and 5+ years in IT support are preferred.