Onsite IT Support & Infrastructure Incident Specialist

Questronix Corporation; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading technology solutions provider in the Philippines is looking for an IT Support Specialist to provide first and second-level assistance for server and system incidents. The ideal candidate will have a Bachelor’s degree in IT or Computer Science, 1-3 years of relevant experience, and strong problem-solving skills. This role requires working fully onsite in Cubao, Manila, and offers opportunities for professional growth in a dynamic environment.

Qualifications

• 1-3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Good analytical, communication, and documentation skills.

Responsibilities

• Provide first and second-level support for server, network, and system incidents.
• Monitor infrastructure components and respond to alerts and status changes.
• Assist in system backups, patch verification, and restore operations.

Skills

IT Support

Troubleshooting

Analytical skills

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Windows Server

Linux

Job description

Job description:

• Provide first and second-level support for server, network, and system incidents.
• Monitor infrastructure components and respond to alerts and status changes.
• Assist in system backups, patch verification, and restore operations.
• Troubleshoot hardware and OS-level issues and escalate when necessary.
• Support Active Directory, file shares, and access permissions.
• Coordinate with vendors for equipment replacement or advanced support.
• Document incident resolutions and update knowledge base.
• Ensure service requests and incidents are resolved within agreed timelines.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Working knowledge of server operating systems (Windows/Linux).
• Basic understanding of networking principles and device configurations.
• Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
• Good analytical, communication, and documentation skills.
• Ability to follow instructions and escalate issues appropriately.
• Can work FULLY ONSITE (Cubao)