Onsite IT Support Specialist

Publicis Groupe ANZ; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading marketing and communications agency located in Metro Manila is seeking an IT Technical Support professional. The ideal candidate will have a minimum of 2 years of experience providing technical support. Responsibilities include installation and maintenance of local infrastructure, troubleshooting IT incidents, and providing customer training. The role necessitates working onsite from 8am to 5pm, ensuring excellent customer service and communication throughout. Familiarity with tools like ServiceNow is essential.

Qualifications

• Minimum 2 years of prior experience in Technical Support.
• Working onsite in the Philippines office 5 days a week from 8am until 5pm.
• Basic to intermediate knowledge of computer hardware fundamentals.

Responsibilities

• Installation, configuration & maintenance of local infrastructure.
• Identify, analyze, troubleshoot & resolve IT incidents.
• Provide customer induction & training as required.

Skills

Problem-solving

Customer service

Communication skills

Technical support

Attention to detail

Tools

ServiceNow

Jamf

LionHunt

File tracker

Job description

A leading marketing and communications agency located in Metro Manila is seeking an IT Technical Support professional. The ideal candidate will have a minimum of 2 years of experience providing technical support. Responsibilities include installation and maintenance of local infrastructure, troubleshooting IT incidents, and providing customer training. The role necessitates working onsite from 8am to 5pm, ensuring excellent customer service and communication throughout. Familiarity with tools like ServiceNow is essential.