Onsite IT Service Desk Pro | Frontline Tech Support

Jocson College Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Jocson College Inc. is seeking an IT Service Desk Analyst to provide technical support for hardware and applications. The role includes handling customer inquiries and resolving technical issues through various media.

Fresh graduates and entry-level candidates with relevant qualifications in Information Technology or Customer Service are encouraged to apply. Located in Mandaluyong City, this position offers an opportunity for individuals looking to start their careers in IT support.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree or equivalent in Computer Science/Information Technology.
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
• Education, training, and/or relevant experience equivalent to completion of a relevant certificate course.

Responsibilities

• Provide first-line technical support for hardware, systems, sub-systems, and applications.
• Answer basic questions regarding installation, operation, and usage of products.
• Monitor installed systems and take corrective action for identified problems.

Skills

Knowledge of MS Office

MS Exchange

MS Windows networks

Education

High School diploma

Relevant IT qualification

Job description

Jocson College Inc. is seeking an IT Service Desk Analyst to provide technical support for hardware and applications. The role includes handling customer inquiries and resolving technical issues through various media.

Fresh graduates and entry-level candidates with relevant qualifications in Information Technology or Customer Service are encouraged to apply. Located in Mandaluyong City, this position offers an opportunity for individuals looking to start their careers in IT support.