IT Service Desk Analyst - Adamson University - Onsite Career Fair

Jocson College Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Jocson College Inc. is seeking an IT Service Desk Analyst to provide technical support for hardware and applications. The role includes handling customer inquiries and resolving technical issues through various media.

Fresh graduates and entry-level candidates with relevant qualifications in Information Technology or Customer Service are encouraged to apply. Located in Mandaluyong City, this position offers an opportunity for individuals looking to start their careers in IT support.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree or equivalent in Computer Science/Information Technology.
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
• Education, training, and/or relevant experience equivalent to completion of a relevant certificate course.

Responsibilities

• Provide first-line technical support for hardware, systems, sub-systems, and applications.
• Answer basic questions regarding installation, operation, and usage of products.
• Monitor installed systems and take corrective action for identified problems.

Skills

Knowledge of MS Office

MS Exchange

MS Windows networks

Education

High School diploma

Relevant IT qualification

Job description

IT Service Desk Analyst - Adamson University - Onsite Career Fair

Unisys Global Services

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer).
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.

Responsibilities

Job Profile: IT Service Desk Analyst

Location: Mandaluyong City, Manila, Philippines.

Work Experience: Any Fresher, including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.

Job Description:

• Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
• Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

• 1st Level telephone and other media contact support
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
• Act as a single point of contact on incidents and problems logged
• Understand various media sources that interface with the Service Desk
• Support multiple clients through customer service professionalism and insight

Qualifications:

• High School diploma (associate’s degree, professional certification(s), or license preferred),
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

• Knowledge of MS Office, MS Exchange, and MS Windows networks.
• Languages: English and local languages of the countries it supports.

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).