Onsite IT Help Desk Technician with Rotational Shifts

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

TaskUs in Las Piñas, Philippines, is seeking an IT Help Desk professional to deliver high-quality technical support to end users with diverse technical backgrounds. You will triage incidents, diagnose problems, and guide users to resolution while maintaining a courteous, customer-focused attitude.

With at least two years in helpdesk or a call center, you will work on a 100% onsite team on a rotational schedule, using Active Directory, Windows/Mac OS, Google Suite, and VPN basics to keep users

Qualifications

• At least 2 years of Helpdesk and/or call center experience.
• Proficient in English writing and oral communication.
• Highly organized with strong problem-solving abilities.
• Ability to work in a fast-paced environment with changing priorities.
• Willing to work on a rotational shifting schedule.

Responsibilities

• Perform incident triage and escalate or resolve based on incident scope.
• Diagnose and resolve hardware, software, OS, applications, connectivity, peripherals, and basic network issues.
• Document incidents, troubleshoot according to procedures, update tickets, and elevate when needed.
• Assist users with system access, password/account issues, software usage, device configuration, and common PC problems with clear guidance.
• Answer incoming support inquiries via chat, phone, and email.
• Maintain ticket backlog and log activities in the Help Desk system, adhering to SLOs.
• Keep knowledge base articles and technical documentation up to date.

Job description

TaskUs in Las Piñas, Philippines, is seeking an IT Help Desk professional to deliver high-quality technical support to end users with diverse technical backgrounds. You will triage incidents, diagnose problems, and guide users to resolution while maintaining a courteous, customer-focused attitude.

With at least two years in helpdesk or a call center, you will work on a 100% onsite team on a rotational schedule, using Active Directory, Windows/Mac OS, Google Suite, and VPN basics to keep users