Apple IT Help Desk Technician - Onsite

TaskUs; Las Piñas; On-site; PHP 268,000 - 469,000; Full time

Job summary

TaskUs in Las Piñas, Philippines is hiring an IT Help Desk (Apple Support) to provide technical assistance to employees using Apple devices. You will diagnose hardware and software issues, configure devices, manage updates, and ensure smooth operation across the business environment.

You will handle requests via chat, phone, and email, maintain a ticket backlog, and stay current with knowledge base materials.

Qualifications

• Experience as a Help Desk technician or customer support role.
• Strong Mac OS and Apple device knowledge.
• Minimum six months of voice/phone support experience.
• Proficient with Google Workspace and Microsoft 365.
• Excellent written and verbal English communication.
• Willingness to work rotational shifts.
• Bachelor’s degree or equivalent experience; ITIL/MCP preferred.

Responsibilities

• Provide technical support to employees using Apple devices (MacBooks, iPads).
• Diagnose hardware and software issues and configure devices.
• Manage system updates and ensure seamless operation.
• Handle support requests via chat, phone, and email; maintain ticket backlog.
• Document knowledge base articles and assist with IT-related documentation.
• Collaborate with IT teams as needed.

Skills

Help desk experience

Mac OS expertise

English communication

Voice support

IT help desk

Networking basics

Education

Bachelor’s degree in CS/CE/Eng Communications

Tools

ITSM ticketing system

MS Office

Google Workspace

Job description

TaskUs in Las Piñas, Philippines is hiring an IT Help Desk (Apple Support) to provide technical assistance to employees using Apple devices. You will diagnose hardware and software issues, configure devices, manage updates, and ensure smooth operation across the business environment.

You will handle requests via chat, phone, and email, maintain a ticket backlog, and stay current with knowledge base materials.