IT Help Desk Lead - Onsite, Las Piñas

TaskUs Outsourcing Philippines, Inc.; Las Piñas; On-site; PHP 420,000 - 660,000; Full time

Job summary

TaskUs is seeking an IT Help Desk Supervisor to optimize Help Desk operations and manage day-to-day activities. The role requires leading the team, maintaining customer satisfaction, and coordinating with US leadership to meet SLOs.

The ideal candidate has a Bachelor’s degree and proven experience in IT service management, queue management, and KPI tracking. This is a 100% onsite position in Las Piñas with a focus on People First culture and professional growth.

Qualifications

• Excellent knowledge of Help Desk services operations, processes, workflows, and procedures.
• Proficient in queue management, adherence of SLAs, and KPI tracking.
• Knowledge of IT Service Management to guide Level 1 support.
• Ability to coach and develop Help Desk teams.
• Some after-hours and weekend work may be required.

Responsibilities

• Lead and supervise Help Desk team daily to improve customer service and efficiency.
• Coordinate incident activities and daily reporting/analytics.
• Ensure service levels are met and provide ongoing training.
• Allocate resources to meet support demands and follow up on issues.

Skills

Help Desk Operations

KPI Management

ITSM

Strong Communication

Root Cause Analysis

Education

Bachelor's Degree

Job description

TaskUs is seeking an IT Help Desk Supervisor to optimize Help Desk operations and manage day-to-day activities. The role requires leading the team, maintaining customer satisfaction, and coordinating with US leadership to meet SLOs.

The ideal candidate has a Bachelor’s degree and proven experience in IT service management, queue management, and KPI tracking. This is a 100% onsite position in Las Piñas with a focus on People First culture and professional growth.