Apple IT Help Desk Technician

TaskUs Outsourcing Philippines, Inc.; Las Piñas; On-site; PHP 201,000 - 379,000; Full time

Job summary

TaskUs Outsourcing Philippines, Inc. in Las Piñas is seeking an IT Help Desk (Apple Support) specialist to support employees with Apple devices. You will diagnose issues, triage incidents, and maintain detailed ticket records while delivering high-quality service.

The role requires a Bachelor's degree and preferably ITIL/MCP qualifications, plus strong English communication and a customer-service mindset. On-site rotation is expected in a dynamic environment.

Qualifications

• Proven experience as a Help Desk technician or other customer support role.
• Strong experience with Macintosh systems and computers.
• Proficient in Apple environments, MAC OS, Google Suite, and Microsoft Office.
• Knowledge of Active Directory, networking, and VPN basics.
• Excellent English communication and customer service skills.
• Willing to work on a rotational shifting schedule.
• Ability to work in a fast-paced environment with dynamic priorities.

Responsibilities

• Provide timely and effective technical support to employees experiencing issues with Apple devices.
• Diagnose and resolve hardware and software problems on Apple devices, including connectivity issues and system errors.
• Perform incident triage and escalations or resolve based on incident scope.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.).
• Maintain ticket backlog, recording support activities in our HelpDesk ticketing system.
• Keep up to date with knowledge base articles and other technical documentation.
• Other duties as needed or required.

Skills

Macintosh systems

Apple environments

macOS

Google Suite

Microsoft Office

Active Directory

Networking basics

VPN basics

English communication

Customer service

Problem solving

IT support

Rotational shift readiness

Education

Bachelor's Degree in Computer Science / Computer Engineering / Engineering Communications

ITIL qualification (preferable)

MCP certification (preferable)

Tools

ITSM ticketing systems

Network Management Tools

Job description

TaskUs Outsourcing Philippines, Inc. in Las Piñas is seeking an IT Help Desk (Apple Support) specialist to support employees with Apple devices. You will diagnose issues, triage incidents, and maintain detailed ticket records while delivering high-quality service.

The role requires a Bachelor's degree and preferably ITIL/MCP qualifications, plus strong English communication and a customer-service mindset. On-site rotation is expected in a dynamic environment.