Onsite Inbound Customer Service Rep — Shift Options

Metrobank; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metrobank is seeking a Customer Service Representative in Makati, Philippines, responsible for providing quality service to credit card holders. The role involves handling inquiries, managing complaints, and educating customers on products and services. Candidates should possess a Bachelor's degree, strong communication skills, and be amenable to on-site work in a shifting schedule, including nightshifts and weekends. Fresh graduates are welcome to apply.

Qualifications

• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome.
• Candidates should be amenable to work on site 100% with shifting schedule including graveyard, nightshift, morning, midday, weekends/holidays.

Responsibilities

• Ensure customer service standards and performance metrics are met.
• Handle and manage cardholder requests, inquiries, and complaints.
• Cross-sell other products/cards/services when necessary.

Skills

Excellent Oral and Written Communication Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Education

Bachelor’s degree from a college/university

Job description

Metrobank is seeking a Customer Service Representative in Makati, Philippines, responsible for providing quality service to credit card holders. The role involves handling inquiries, managing complaints, and educating customers on products and services. Candidates should possess a Bachelor's degree, strong communication skills, and be amenable to on-site work in a shifting schedule, including nightshifts and weekends. Fresh graduates are welcome to apply.