Customer Service Specialist - Growth & Training (Onsite)

EastWest Bank; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Defined career progression paths

Job summary

A major financial institution is seeking a Customer Service Representative in Makati City. This role involves addressing customer inquiries and complaints, providing exceptional service, and fulfilling transactions. Applicants should have at least 2 years of college education and 1 year of customer service experience, along with strong communication skills. The position offers competitive salary, career development, and performance-based incentives.

Qualifications

• Must have completed at least 2 years in college, or a 2-year vocational course.
• At least 1 year of work experience in Customer Service/BPO.
• Customer service oriented and must be willing to work on shifting schedules.

Responsibilities

• Address and facilitate customer inquiries, requests, or complaints.
• Provide exceptional service and support in line with the commitment to service excellence.
• Efficiently fulfill customer transactions while adhering to productivity standards.
• Resolve customer concerns promptly and effectively.

Skills

Excellent verbal and written communication skills

Customer service orientation

Education

Completed at least 2 years in college or a 2-year vocational course

Job description

A major financial institution is seeking a Customer Service Representative in Makati City. This role involves addressing customer inquiries and complaints, providing exceptional service, and fulfilling transactions. Applicants should have at least 2 years of college education and 1 year of customer service experience, along with strong communication skills. The position offers competitive salary, career development, and performance-based incentives.